Terms of service
Who we are
Sheikh Zehri House is a family clothing business in Saddar, Karachi, selling Hyderabadi suits — ready to wear and custom stitched. This store is our online shop; the shop itself has been trading in Saddar for over forty years.
Prices and availability
All prices are in Pakistani Rupees and include any applicable tax. We stock small quantities of each design, so an item can sell out while it is in your cart. If we cannot fulfil something you have ordered, we will tell you and refund it in full.
Placing an order
An order is an offer to buy, not a completed sale. The sale is complete when we confirm the order with you on WhatsApp or by phone. We may decline an order — for example if the item has sold out, if the delivery address is outside our courier's range, or if we cannot reach you within 48 hours.
Payment
- Cash on delivery across Pakistan.
- Bank transfer to our one account if you prefer to pay in advance — from your bank, JazzCash or Easypaisa.
Made-to-measure work
A suit stitched to measure is made to exactly the measurements you give us when ordering. We confirm every detail with you before any cutting starts. Once cutting has begun the piece cannot be returned or exchanged, because it no longer fits anyone else. If a measurement is missing or looks wrong to us, we will ask before proceeding rather than guess.
Colour and finish
We photograph every piece ourselves. The background of some photos has been cleaned up; the garment itself is not redrawn. Even so, screens differ, and hand-worked embroidery varies slightly from piece to piece. That variation is a property of the work, not a fault — but if a piece is not what you expected, talk to us.
Shipping and returns
Delivery times and charges, exchanges and returns are set out in our Shipping policy and Refund policy, which form part of these terms.
Our liability
Our responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits any right you have under Pakistani consumer law.
Governing law
These terms are governed by the laws of Pakistan, and any dispute falls to the courts of Karachi.
Contact
Message us on WhatsApp, or visit the shop in Bohri Bazaar, Saddar, Karachi — Monday to Saturday, 11am to 8pm.