Refund policy

The short version

Ready-made suits can be exchanged within 7 days of delivery — they are not refunded. Suits stitched to your measurements are not returned or refunded, unless we made a mistake. If anything arrives faulty, wrong, or not made to the measurements you gave, we put it right at our cost.

Ready-made suits: exchange, no refund

Within 7 days of delivery you can exchange a ready-made suit for another size or another suit of the same price, provided it is unworn, unwashed, unaltered, with its tags and packaging. If the new suit costs more, you pay the difference. Ready-made suits are not refunded.

Ready-made suits are made to our size chart. Please check the chart before ordering: the suit you receive has the chart's measurements for the size you chose.

Stitched to your measurements: no returns

A stitched suit is cut for you alone, to exactly the measurements you enter when ordering. We confirm them with you on WhatsApp before cutting, because this step cannot be undone. It cannot be returned, exchanged or refunded.

When we made a mistake

If a suit arrives faulty or damaged, is not what you ordered, or a stitched suit is not made to the measurements you gave, tell us on WhatsApp within 48 hours of delivery, with your order number and photographs. We will repair, remake or replace it, and pay all the delivery.

How to start an exchange

Message us on WhatsApp within 7 days of delivery with your order number and a photograph of the suit. We will confirm the exchange and tell you where to send it. Please do not send anything back before we have confirmed — unannounced parcels are easily lost. For an exchange you have chosen (another size or suit), you pay the delivery both ways; when the mistake was ours, we pay.